Within the Password field on the Eko mobile app, there is a question mark symbol in the far right corner of the field. Tap the question mark symbol and you will be guided to reset your password.
From the Web Dashboard, click on "Forgot your Password" below the Sign In button.
Eko Support staff can also send you the link to reset your password as long as you supply your username (email address). Contact firstname.lastname@example.org for more info.