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Weak bluetooth signal banner

If you are seeing a weak bluetooth signal banner in the Eko App after you’ve successfully connected the CORE, try the following steps:

  1. Check to see if you have any other bluetooth devices connected to your mobile phone. 
  2. Disconnect any other bluetooth devices from your phone. 
  3. Open the Eko App and connect the CORE. 
  4. Ensure that your CORE is within 5 feet of the Eko App with a clear line of sight.

If you are still experiencing a weak bluetooth signal, please submit a ticket here.

 

LBL 242, Rev A, April 30, 2021

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