If you are seeing a weak bluetooth signal banner on your Eko app, please check the following:
- Ensure that no other bluetooth devices are connected to your Eko app at the same time as your DUO, besides your bluetooth headphones or hearing aids.
- Ensure that there is a clear line of sight between the DUO and your phone.
- Maintain a close proximity of the DUO and the Eko app (within 5 feet) to ensure a good bluetooth connection.
- Ensure that you are not near any other bluetooth peripherals as that can affect the Bluetooth signal quality.
LBL 228, Rev A, April 28, 2021.