Skip to main content
Table of Contents

Returns & Warranty Policy

As of April 23, 2021 Eko has temporarily paused all international shipping but will still honor Eko's warranty for all international orders shipped to date.  

Return Policy

This Return Policy applies to the following “Product(s)” - Eko CORE Digital Attachment, Eko CORE Digital Stethoscope, 3M™ Littmann® CORE Digital Stethoscope, Eko DUO, and Eko Software - and is given by Eko Devices, Inc. (“Eko”), to the individual or entity (the “Owner”) who purchased the Product from Eko.

NOTE: EKO'S RETURN POLICY ONLY APPLIES TO INDIVIDUALS WHO PURCHASED THE PRODUCT DIRECTLY FROM EKO. THIS POLICY DOES NOT APPLY TO INDIVIDUALS WHO PURCHASED THE PRODUCT FROM AN AUTHORIZED DEALER. IF YOU PURCHASED YOUR PRODUCT FROM AN AUTHORIZED DEALER, PLEASE CONTACT THE DEALER FOR INFORMATION REGARDING THEIR RETURN POLICY. 

If you are unsatisfied with the Product(s) you purchased, you may return the Product within 30 days of receiving it for a refund of your Product purchase price. The quantity of purchased Products that you may return under this policy is limited to ten (10) units. 

To be eligible for return, you must first request a Return Merchandise Authorization (RMA) number from Eko, and then ship the Product back to Eko within the 30-day period following the date you received the Product from Eko with the RMA number included in the return package. Proof of purchase may be requested prior to issuance of an RMA number, and no refunds of any type will be provided without an RMA number. You may request an RMA number by submitting a request to Eko Customer Support via email to support@ekohealth.com or phone at +1-844-356-3384.

For U.S. orders, Eko Customer Support will issue a prepaid return shipping label. You are responsible for return shipping packaging and drop-off with the designated shipping carrier on the label. For international orders, customers are responsible for all shipping and handling charges on returned items. We recommend that return shipments are insured for the Product value, as you bear risk of loss until the returned product is received by Eko. Please notify Eko Customer Support if you are returning your Product so we can document the RMA and reason for return. 

Once we receive your return, we will issue your refund and you will receive a confirmation email. It usually takes 1-2 weeks to see your refund posted.  

Refunds are not guaranteed, and Eko reserves the right to deny a refund for any reason, including without limitation the following:

  • If the Product is damaged in any way
  • If you return the Product more than 30 days after receiving it

If you decide you no longer wish to use or retain access to Eko software or services to which you have subscribed, you must contact Eko Customer Support to request cancellation.  You may cancel at any time and no further charges will be incurred following expiration of the then-current subscription commitment period.  For subscriptions having a commitment period greater than one month (e.g. annual subscriptions), Eko will provide a refund if the request for cancellation is received within 30 days of the original purchase.  No refunds will be provided for cancellation of monthly subscriptions, or annual subscription cancellation requests submitted after the first 30 days.  You can reach Eko Customer Support via email at support@ekohealth.com or by phone at +1-844-356-3384.

Warranty Policy

Limited Warranty on Eko Products (excludes 3M™ Littmann® CORE Digital Stethoscope) 

For orders purchased on or after February 22, 2021

‍This Limited Warranty applies to the following “Eko Product(s)”: Eko CORE Digital Attachment, Eko CORE Digital Stethoscope, and Eko DUO; and is given by Eko Devices, Inc. (“Eko”), to the individual or entity (the “Owner”) who purchased the Eko Product(s) from Eko or an Eko authorized dealer. This Limited Warranty does not apply to the 3M™ Littmann® CORE Digital Stethoscope, which is described in the ‘Littmann® CORE Digital Stethoscope Warranty Information’ section below. 

This Limited Warranty applies only within the United States, European Union and within countries where the Eko Product(s) are available for sale to customers located in such countries, and is not transferable.

Eko expressly warrants that the Eko Products will materially conform to its published specifications and be reasonably free from defects in materials and workmanship for a period of TWO (2) YEARS for the Eko CORE Digital Attachment, Eko CORE Digital Stethoscope and the Eko DUO, commencing on the date of delivery of the Eko Product to you (the “Warranty Period”). This Limited Warranty only applies to products which are purchased from Eko and other authorized retailers, resellers, and distributors and used, stored, and handled in the manner recommended by Eko. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

NOTE: THIS WARRANTY ONLY APPLIES TO INDIVIDUALS WHO PURCHASED THE PRODUCT DIRECTLY FROM EKO OR AUTHORIZED RETAILERS, RESELLERS, AND DISTRIBUTORS AND PROOF OF PURCHASE MAY BE REQUESTED. 

REMEDIES‍

Eko will, at its option, repair or replace the Eko Product without charge if the Eko Product fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty.  Repair or replacement during this warranty shall include reasonable labor charges necessary to repair or replace the defective product.  During the entire warranty period, Eko’s obligation as to repair or replacement shall further be limited to repair or replacement with the models of the Eko Product that are available at the time of the repair or replacement, and shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the original warranty period from the date of the original receipt of your Eko Product, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.

Eko reserves the right to replace any discontinued Eko Product with a new product of comparable value and function.

LIMITATION AND DISCLAIMER OF WARRANTIES

EKO DEVICE’S EKO PRODUCTS MUST BE STORED, HANDLED, INSTALLED, USED AND MAINTAINED IN ACCORDANCE WITH APPLICABLE TERMS OF USE AND INSTRUCTIONS PROVIDED BY EKO, AND THIS LIMITED WARRANTY IS CONDITIONED UPON COMPLIANCE WITH ALL SUCH INSTRUCTIONS.  

Copies of Eko’s use guide are available from Eko at the address listed below.  You may also obtain these materials at https://support.ekohealth.com.

Eko does not warrant that the operation of the Eko Product will be uninterrupted or error-free. Additionally, this Limited Warranty does not cover defects caused by:

  • Accident, misuse, modification, abnormal use, abnormal conditions, unauthorized repair, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; 
  • Scratches, dents and cosmetic damage, unless caused by Eko; 
  • Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; 
  • Ordinary wear and tear;
  • External causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; 
  • Cellular signal reception or transmission, or viruses or other software problems introduced into the Product.

THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF EKO‘S RESPONSIBILITIES AND YOUR EXCLUSIVE REMEDY REGARDING THE EKO PRODUCTS. THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY EKO IN CONNECTION WITH THESE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY

EKO MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE EKO PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE EKO PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY EKO DEVICES OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

LIMITATION OF REMEDIES

IN NO EVENT SHALL EKO BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE EKO PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.

Other Important Notices

This warranty gives you specific legal rights, and you may also have other rights that vary from State to State or based on applicable local laws. The rights provided to you under this Limited Warranty are provided in addition to all rights and remedies conveyed to you by consumer protection laws and do not affect your legal (statutory) rights under your applicable national law.

This Limited Warranty is offered subject to Eko’s Terms and Conditions, which may change from time to time. You can find the latest version on our website at: https://www.ekohealth.com/terms-of-service. In the case of any inconsistencies between the Terms and Conditions and this Limited Warranty, this Limited Warranty will prevail.

This Limited Warranty does not apply to any mobile device or the cellular and/or other network or system on which the Product operates. Therefore, Eko will not accept any responsibility under this Limited Warranty for the operation, availability, coverage, services or range of the cellular or other network or system.

Always completely follow safety, use, operation, and maintenance instructions for the Product or any other Eko product as specified in the User Manual.

Resellers, agents, or employees of Eko are not authorized to make any modification, extension, or addition to this Limited Warranty.

For purchases made before July 20, 2020, please find Eko's previous Warranty under "For orders prior to July 20, 2020".

For purchases made between July 20, 2020 and October 18, 2020, please find Eko's previous Warranty under "For orders between July 20, 2020 and October 18, 2020".

For orders between October 18, 2020 and February 22 2021

Limited Warranty on Eko Products (excludes 3M™ Littmann® CORE Digital Stethoscope) 

‍This Limited Warranty applies to the following “Eko Product(s)”: Eko CORE Digital Attachment, Eko CORE Digital Stethoscope, and Eko DUO; and is given by Eko Devices, Inc. (“Eko”), to the individual or entity (the “Owner”) who purchased the Eko Product(s) from Eko or an Eko authorized dealer. This Limited Warranty does not apply to the 3M™ Littmann® CORE Digital Stethoscope, which is described in the ‘Littmann® CORE Digital Stethoscope Warranty Information’ section below. 

This Limited Warranty applies only within the United States, European Union and within countries where the Eko Product(s) are available for sale to customers located in such countries, and is not transferable.

Eko expressly warrants that the Eko Products will materially conform to its published specifications and be reasonably free from defects in materials and workmanship for a period of TWO (2) YEARS for the Eko CORE Digital Attachment, Eko CORE Digital Stethoscope and ONE (1) YEAR for the Eko DUO, commencing on the date of delivery of the Eko Product to you (the “Warranty Period”). This Limited Warranty only applies to products which are purchased from Eko and other authorized retailers, resellers, and distributors and used, stored, and handled in the manner recommended by Eko. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

NOTE: THIS WARRANTY ONLY APPLIES TO INDIVIDUALS WHO PURCHASED THE PRODUCT DIRECTLY FROM EKO OR AUTHORIZED RETAILERS, RESELLERS, AND DISTRIBUTORS AND PROOF OF PURCHASE MAY BE REQUESTED. 

REMEDIES‍

Eko will, at its option, repair or replace the Eko Product without charge if the Eko Product fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty.  Repair or replacement during this warranty shall include reasonable labor charges necessary to repair or replace the defective product.  During the entire warranty period, Eko’s obligation as to repair or replacement shall further be limited to repair or replacement with the models of the Eko Product that are available at the time of the repair or replacement, and shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the original warranty period from the date of the original receipt of your Eko Product, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.

Eko reserves the right to replace any discontinued Eko Product with a new product of comparable value and function.

LIMITATION AND DISCLAIMER OF WARRANTIES

EKO DEVICE’S EKO PRODUCTS MUST BE STORED, HANDLED, INSTALLED, USED AND MAINTAINED IN ACCORDANCE WITH APPLICABLE TERMS OF USE AND INSTRUCTIONS PROVIDED BY EKO, AND THIS LIMITED WARRANTY IS CONDITIONED UPON COMPLIANCE WITH ALL SUCH INSTRUCTIONS.  

Copies of Eko’s use guide are available from Eko at the address listed below.  You may also obtain these materials at https://support.ekohealth.com.

Eko does not warrant that the operation of the Eko Product will be uninterrupted or error-free. Additionally, this Limited Warranty does not cover defects caused by:

  • Accident, misuse, modification, abnormal use, abnormal conditions, unauthorized repair, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; 
  • Scratches, dents and cosmetic damage, unless caused by Eko; 
  • Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; 
  • Ordinary wear and tear;
  • External causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; 
  • Cellular signal reception or transmission, or viruses or other software problems introduced into the Product.

THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF EKO‘S RESPONSIBILITIES AND YOUR EXCLUSIVE REMEDY REGARDING THE EKO PRODUCTS. THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY EKO IN CONNECTION WITH THESE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY

EKO MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE EKO PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE EKO PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY EKO DEVICES OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

LIMITATION OF REMEDIES

IN NO EVENT SHALL EKO BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE EKO PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.

Other Important Notices

This warranty gives you specific legal rights, and you may also have other rights that vary from State to State or based on applicable local laws. The rights provided to you under this Limited Warranty are provided in addition to all rights and remedies conveyed to you by consumer protection laws and do not affect your legal (statutory) rights under your applicable national law.

This Limited Warranty is offered subject to Eko’s Terms and Conditions, which may change from time to time. You can find the latest version on our website at: https://www.ekohealth.com/terms-of-service. In the case of any inconsistencies between the Terms and Conditions and this Limited Warranty, this Limited Warranty will prevail.

This Limited Warranty does not apply to any mobile device or the cellular and/or other network or system on which the Product operates. Therefore, Eko will not accept any responsibility under this Limited Warranty for the operation, availability, coverage, services or range of the cellular or other network or system.

Always completely follow safety, use, operation, and maintenance instructions for the Product or any other Eko product as specified in the User Manual.

Resellers, agents, or employees of Eko are not authorized to make any modification, extension, or addition to this Limited Warranty.

3M™ Littmann® CORE Digital Stethoscope Warranty Information: 

The Littmann® CORE Digital Stethoscope is backed by a 2-year warranty period. The day you bought your Littmann stethoscope establishes its warranty start date. This date can be verified on your original purchase receipt. If you do not have your receipt, Littmann will use the date it was manufactured as the warranty start date.

If a material or manufacturing defect occurs during the warranty period, Littmann will repair your Littmann stethoscope free of charge, upon return of the instrument to 3M, except in cases of obvious abuse or accidental damage. To file a warranty request for the Littmann® CORE Digital Stethoscope, visit the 3M™ Littmann® Stethoscope Repair Services site here.  

Has the warranty expired? No worries. Littmann offers affordable Littmann stethoscope repairs that include replacing the tubing, ear tubes, diaphragm, rim, non-chill sleeves and eartips. Click here to find out where to buy replacement parts.

 

-- For orders between July 20, 2020 to October 18, 2020 --

Limited Warranty on Eko Products

Eko Devices, Inc.(“Eko”) expressly warrants that the Eko Core Attachment, Eko Core Stethoscope and Eko Duo (the “Product”) will materially conform to its published specifications and be reasonably free from defects in materials and workmanship for a period of TWO (2) YEARS for the Eko Core Attachment and Eko Core Stethoscope and ONE (1) YEAR for the Eko Duo commencing on the date of delivery of the Product to you (the “Warranty Period”). This Limited Warranty only applies to products which are purchased from Eko and other authorized retailers, resellers, and distributors and used, stored, and handled in the manner recommended by Eko. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

NOTE: THIS WARRANTY ONLY APPLIES TO INDIVIDUALS WHO PURCHASED THE PRODUCT DIRECTLY FROM EKO OR AUTHORIZED RETAILERS, RESELLERS, AND DISTRIBUTORS AND PROOF OF PURCHASE MAY BE REQUESTED. 

REMEDIES‍

Eko will, at its option, repair or replace Product without charge if the Product fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty.  Repair or replacement during this warranty shall include reasonable labor charges necessary to repair or replace the defective product.  During the entire warranty period, Eko’s obligation as to repair or replacement shall further be limited to repair or replacement with the models of the Product that are available at the time of the repair or replacement, and shall be limited to the repair or replacement of only the specific Product that fails due to a manufacturing defect. Any repaired or replaced product shall also remain subject to the original warranty period from the date of the original receipt of your Product, and any repair or replacement shall not extend the original warranty period in any manner or start a new warranty period.

Eko reserves the right to replace any discontinued Product with a new product of comparable value and function.

HOW TO OBTAIN WARRANTY SERVICE

To obtain warranty service please contact support@ekohealth.com. In your email, please include your name and address, order number, where you purchased the Product (e.g. directly from Eko, or the name of the authorized reseller), a description of the Product, and the nature of the defect. 

The following policy applies only if Eko determines that a Product is covered by this Limited Warranty. If Eko determines that any Product is not covered by this Limited Warranty, you must pay in full for any advance replacement Product and/or all parts, shipping, and labor charges for the repair or return of such Product. Eko is not responsible for items damaged or lost in transit.

A replacement Product provided under this Limited Warranty will only be dispatched to addresses within the United States and other countries where Eko has received clearance.

The process for product replacement varies based on whether you purchased the product directly from Eko or via a third party, and whether you are located in the United States.

LIMITATION AND DISCLAIMER OF WARRANTIES

EKO DEVICE’S PRODUCTS MUST BE STORED, HANDLED, INSTALLED, USED AND MAINTAINED IN ACCORDANCE WITH APPLICABLE TERMS OF USE AND INSTRUCTIONS PROVIDED BY EKO, AND THIS LIMITED WARRANTY IS CONDITIONED UPON COMPLIANCE WITH ALL SUCH INSTRUCTIONS.  Copies of Eko’s use guide are available from Eko at the address listed below.  You may also obtain these materials at https://support.ekohealth.com.

Eko does not warrant that the operation of the Product will be uninterrupted or error-free. Additionally, this Limited Warranty does not cover defects caused by:

  • Accident, misuse, modification, abnormal use, abnormal conditions, unauthorized repair, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; 
  • Scratches, dents and cosmetic damage, unless caused by Eko; 
  • Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; 
  • Ordinary wear and tear;
  • External causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; 
  • Cellular signal reception or transmission, or viruses or other software problems introduced into the Product.

THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF EKO‘S RESPONSIBILITIES AND YOUR EXCLUSIVE REMEDY REGARDING THE PRODUCTS. THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY EKO IN CONNECTION WITH THESE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY

EKO MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY EKO DEVICES OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

LIMITATION OF REMEDIES

IN NO EVENT SHALL EKO BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.

Other Important Notices

This warranty gives you specific legal rights, and you may also have other rights that vary from State to State or based on applicable local laws. The rights provided to you under this Limited Warranty are provided in addition to all rights and remedies conveyed to you by consumer protection laws and do not affect your legal (statutory) rights under your applicable national law.

This Limited Warranty is offered subject to Eko’s Terms and Conditions, which may change from time to time. You can find the latest version on our website at: https://www.ekohealth.com/terms-of-service. In the case of any inconsistencies between the Terms and Conditions and this Limited Warranty, this Limited Warranty will prevail.

This Limited Warranty does not apply to any mobile device or the cellular and/or other network or system on which the Product operates. Therefore, Eko will not accept any responsibility under this Limited Warranty for the operation, availability, coverage, services or range of the cellular or other network or system.

Always completely follow safety, use, operation, and maintenance instructions for the Product or any other Eko product as specified in the User Manual.

Resellers, agents, or employees of Eko are not authorized to make any modification, extension, or addition to this Limited Warranty.

For orders prior to July 20, 2020 

Limited Warranty on Eko Products

Manufacturer's Limited Warranty Eko Devices warrants to the Owner that the Product will materially conform to its published specifications and be free from defects in materials and workmanship under normal use for a period of ONE YEAR commencing on the date of delivery (the “Warranty Period”).

If the Product proves defective during the Warranty Period, we would ask you to follow the instructions set out below for returning the Product, and Eko Devices will replace the Product with a product that is the same or equivalent to the Product you purchased.

A replacement Product assumes the remaining warranty of the original Product, or 30 days from the date of replacement, whichever is longer. Eko Devices reserves the right to replace any discontinued Product with a new product of comparable value and function.

How to Obtain Warranty Service, please contact support@ekodevices.com.

To obtain warranty service on a Product purchased directly from Eko Devices, Contact Eko Devices Customer Support.

If Eko Devices determines that a Product is eligible for warranty service, Eko Devices shall bear the costs associated with returning a Product for warranty service. Eko Devices is not responsible for items damaged or lost in transit.

A replacement Product provided under this Limited Warranty will only be dispatched to addresses within the United States, European Union and addresses within countries of the European Free Trade Association where the Product is available for sale to customers in such countries.

What is Not Covered? This Limited Warranty will be void if the Product: (a) is used in any manner that is inconsistent with the intended purpose or design of the Product as described in Eko Devices’s published documentation for the Product, (b) is altered in any way, (c) the Product is used or maintained in any manner that is inconsistent with Eko Devices’s instructions or warnings included with the Product or (d) the Product is subjected to any other misuse, abuse, neglect, accident, or external forces.

This Limited Warranty does not cover normal wear and tear.

Eko Devices does not warrant that the operation of the Product will be uninterrupted or error-free. To the greatest extent permitted by applicable law, the warranties set forth in this Limited Warranty are exclusive and in lieu of all other warranties, express or implied.

Limitation of Remedies Resellers, agents, or employees of Eko Devices are not authorized to make any modification, extension, or addition to this Limited Warranty.

This Limited Warranty replaces all other Eko Devices warranties and liabilities whether oral, written, (non-mandatory) statutory, contractual in tort or otherwise, including without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose.

To the extent permitted by applicable law, Eko Devices does not assume any liability for loss of or damage to or corruption of data, for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage.

To the extent permitted by applicable law, Eko Devices’s liability shall be limited to the purchase value of the Product.

For more information please visit the Eko Warranty page.

 

LBL 152, Rev F, April 28, 2021

Was this article helpful?

4 out of 6 found this helpful

Have more questions?

Looking for something different?