If you are seeing a weak bluetooth signal banner in the Eko App after you’ve successfully connected the CORE, try the following steps:
- Check to see if you have any other bluetooth devices connected to your mobile phone.
- Disconnect any other bluetooth devices from your phone.
- Open the Eko App and connect the CORE.
- Ensure that your CORE is within 5 feet of the Eko App with a clear line of sight.
If you are still experiencing a weak bluetooth signal, please submit a ticket here.
LBL 242, Rev A, May 6, 2021