Proxy Compatibility
The Eko Windows app supports proxies with manual configuration but does not support WAPD (Web Proxy Auto-Discovery Protocol).
Whitelist
In order to successfully use Eko software, you will need to whitelist the following URLs:
|
Domain |
Port |
Use |
|
amazonaws.com |
80, 443 |
Saving recording data (only applies to Eko iOS and Android platforms) |
|
amazon.com |
80, 443 |
Saving recording data (only applies to Eko iOS and Android platforms) |
|
ekodevices.com |
443 |
Main Eko website |
|
ekohealth.com |
443 |
Main Eko website (alternate domain) |
|
dashboard.ekodevices.com |
443 |
Eko web application |
|
dashboard.ekohealth.com |
443 |
Eko web application (alternate domain) |
|
live.ekodevices.com |
443 |
Handles live streaming service |
|
live.ekohealth.com |
443 |
Handles live streaming service (alternate domain) |
|
rink.hockeyapp.net |
443 |
Reports crash logs |
|
api.mixpanel.com |
80, 443 |
Tracks users and gathers metrics to help with debugging |
|
ekodevices.zendesk.com |
443 |
Customer support website |
|
ekohealth.zendesk.com |
443 |
Customer support website (alternate domain) |
|
app.ekodevices.com |
443 |
Handles live streaming service (alternate domain) |
Eko Telehealth + Video
If customers are using Eko’s Telehealth solution with video, they will need to whitelist the ports and URLs listed above. Eko uses Twilio to support the video platform built into the Eko application. Users may also have to consult Twilio’s website in order to ensure that the corresponding service is appropriately whitelisted, link to Twilio’s information below:
https://www.twilio.com/docs/video/ip-address-whitelisting
Please contact support@ekohealth.com or your Eko representative with any additional questions.
LBL 037 Rev F
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