If you are unsatisfied with the Product(s) you purchased, you may return the Product within 30 days of receiving it for a refund of your Product purchase price. The quantity of purchased Products that you may return under this policy is limited to ten (10) units. To be eligible for return, you must first request a Return Merchandise Authorization (RMA) number from Eko, and then ship the Product back to Eko within the 30-day period following the date you received the Product from Eko with the RMA number included in the return package. Proof of purchase may be requested prior to issuance of an RMA number, and no refunds of any type will be provided without an RMA number. You may request an RMA number by submitting a request to Eko Customer Support via email to firstname.lastname@example.org or phone at +1-844-356-3384.
For U.S. orders, Eko Customer Support will issue a prepaid return shipping label. You are responsible for return shipping packaging and drop-off with the designated shipping carrier on the label. For international orders, customers are responsible for all shipping and handling charges on returned items. We recommend that return shipments are insured for the Product value, as you bear risk of loss until the returned product is received by Eko. Please notify Eko Customer Support if you are returning your Product so we can document the RMA and reason for return.
Once we receive your return, we will issue your refund and you will receive a confirmation email. It usually takes 1-2 weeks to see your refund posted.
Refunds are not guaranteed, and Eko reserves the right to deny a refund for any reason, including without limitation the following:
- If the Product is damaged in any way
- If you return the Product more than 30 days after receiving it
Updated July 20, 2020