Eko automates the release of account confirmation and reset password emails using third party software. Some firewalls or email providers block the IP address from which these are sent. If the user is not receiving these emails have them contact their IT team or email provider (for example, if using Outlook they may need to notify their Microsoft representative) and provide them with the IP address below:
Once that is complete trigger a reset password email from the Eko Dashboard by clicking “Forgot Password?” (https://dashboard.ekodevices.com/users/sign_in). If the user has been unable to confirm their account this will allow them to do so or to reset their password if that is what the user needs to do.
If the user is still not receiving emails have them check their Spam folder.
If there are experiencing continued issues receiving emails from Eko please contact Eko’s Support team at firstname.lastname@example.org or 1-844-356-3384.