Support portal
User manuals for compatible products linked to below:
Troubleshooting
Littmann 3200 Electronic Stethoscope
Eko does not provide support for the Littmann 3200 Electronic Stethoscope. For questions about the use of the Littmann 3200 or for troubleshooting Eko directs users to the user manual for the Littmann 3200 Electronic Stethoscope.
Bluetooth connection
The Eko CORE, DUO, and Littmann 3200 all connect to compatible software programs via Bluetooth and are subject to the limitations of most other Bluetooth devices. If users are experiencing poor connectivity (frequent disconnections, latency, or disruptions in transmission of the wave forms) attempt the following:
- Check that Bluetooth has been turned On for that PC. This can likely be searched from the respective system’s Settings menu.
- Ensure that there is a clear line of sight between the stethoscope and the PC the user is attempting to connect and stream to.
- Even a human hand or body may disrupt the connection
- Limit the physical distance between the stethoscope and the PC the user is attempting to connect and stream to.
- Use the appropriate USB dongle intended for connection with either Eko stethoscope or the Littmann 3200.
- Littmann distributes their own USB dongles; Eko does not stock or resell USB dongles compatible with the Littmann 3200
- Eko distributes USB dongles programmed to only connect with the Eko CORE and DUO. The Littmann USB dongle or other off-the-shelf USB dongles are likely not compatible with the Eko stethoscopes.
- For many Windows 10 users, the Eko stethoscope can connect with the Native Bluetooth of that PC, and no USB dongle will be needed.
- Some Windows 10 users may find that Bluetooth connection is more reliable when using the Eko USB dongle.
- Windows 10 users may be able to resolve the issue by:
- Going to Settings > Update & Security > Troubleshoot > Bluetooth
- Windows 10 will automatically detect if there is a problem with the Bluetooth and attempt to solve the issue
Audio quality
Eko advises that the volume slider within the Eko Windows application be kept muted to prevent audio feedback. If users want to improve the audio quality and volume when listening to the Eko Windows application, Eko recommends the use of headphones.
Poor waveforms
If users are experiencing waveforms within the app that have artifact or are smaller than desired, Eko advises:
- Alter the positioning of the device. Certain anatomical locations or positioning may provide better waveforms and ECG tracings.
- Follow the steps to improve Bluetooth connectivity. If the Bluetooth connection is disrupted that will affect graphing of the waveforms.
Unable to download application or transmit Live Stream
Many users within healthcare systems may need to seek permission from their Information Technology (IT) or Information Security (IS) teams before using Eko’s products. We have created some guidance for IT and IS teams to ensure that internal firewalls are not blocking access to Eko’s products.
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