1.1 Starting & Sharing a Live Stream Session
- Navigate to your settings panel and scroll to the “Live Stream” section.
- Toggle the Live Stream button from OFF to ON. The button will change from gray to green.
- The blue dot at the top of the screen indicates that Live Streaming has begun successfully.
Navigate to Settings menu
Scroll to Live Stream and toggle the feature to ON
Blue dot indicates Live Streaming has initiated successfully
1.2 Sharing a Live Stream Session
- You can share a Live Stream URL with someone by:
- Entering their email address by selecting “Email live stream link”
- Selecting the “Share live stream link” option and sending the URL through one of your communication apps (for example, text message or email)
- Copy the Live Stream URL by going to “Share live stream link” -> select the “Copy” icon and paste the Live Stream URL in an app outside of the Eko mobile app
Share a Live Stream session by selecting “Email live stream link” and typing in your collaborator’s email address in the space provided.
Select “Share live stream link” and share the Live Stream URL via one of your connected apps such as text message, or copy and paste the URL into an app outside of the Eko App.
1.3 Ending a Live Stream Session
- You can end a Live Streaming session by navigating back to the settings panel and toggle the Live Stream button from ON to OFF. This will allow you to re-start the Live Streaming session at anytime and have collaborators tune in using the same URL. We recommend this URL be saved as a “favorite” within the internet browser (see 3.2).
- If you select “Reset live stream link,” the URL you shared will no longer be active. To have collaborators tune in, you will need to re-share the new URL with them.
Part 2: Eko Live Stream Consultant-Side
2.1 Tuning into (listening) to a Live Stream Session
- The consultant will receive the Live Stream URL via email, text, or secure chat.
- They can join Live Stream in their web browser using Chrome, Safari (Mac only), Firefox, or Microsoft Edge (PC only). They can also join Live Stream from their mobile phone web browser using Safari.
- They will see the waveform moving across the screen and can listen to the audio. We recommend using wired headphones to listen.
- When opened and active, the Live Stream will appear as in Figure 13 below, with the waveform and audio available to the Telehealth Consultant.
2.2 Saving the Live Stream URL For Future Visits
To streamline future visits, the telehealth consultant located remotely can save the Live Stream URL as a bookmark in their internet browser.
Note that the Live Stream URL can be reset between visits at the discretion of the institution or telehealth provider at patient location, in which case it would need to be re-shared with the telehealth consultant located remotely.
The majority of hospitals & health systems using Eko Telemedicine enable telehealth consultants to save the Live Stream URL for future visits as the stream contains only de-identified patient heart sounds.
2.3 Prevent Windows from Automatically Reducing Volume
Telemedicine consultants listening to an Eko Live Stream session from a Windows device while also conducting a videoconference may find the volume of the stream is automatically lowered. This is because Windows has a built-in feature that automatically lowers the volume of other streams during a video call. Fortunately, there is a quick fix to disable the volume decrease feature so that the full volume of the Eko Live Stream can be heard concurrently during a videoconference.
To stop Windows from automatically reducing the Eko Live Stream volume, follow these 5 simple steps:
- Head to Windows Control Panel and select Hardware and Sound.
- Then click on Sound to launch the sound configuration window. Alternatively, if the Control Panel is organized by icon instead of category, choose Sound from the list. If it is difficult to locate the Control Panel, right-click the computer’s sound icon and select “Sounds” from the option menu.
3. In the Sound configuration window, click on the Communications tab. The Communications tab will look like in the image below.
4. By default, the option to ‘Reduce the volume of other sounds by 80%’ is selected. Change this to ‘Do Nothing’ to disable the volume-reduction feature.
5. Click OK to save changes and close the Sound configuration window.