Eko is proud to support the global community of healthcare professionals with worldwide shipping. This guide answers common questions about making domestic and international orders.
We try to fulfill orders as quickly as possible and are here to answer any questions you may have about your order or the shipping process.
Domestic Orders & Shipping
When will my order ship?
Once placed, your order will be fulfilled within 2-3 days and shipped using your selected shipping method. Once shipped, you will receive tracking information via email.
What are my shipping options?
Your shipping options are listed on the checkout page and are as follows (for domestic): USPS Priority Mail, USPS Priority Mail Express, FedEx 2Day, and FedEx Standard Overnight.
How can I cancel my order/change the delivery address?
If you wish to cancel your order or change the shipping address, please reach out to our support team at support@ekohealth.com or 844-356-3384 and we will assist you.
If your order has already shipped and you wish to cancel, we will either reroute the package (if possible) or you will be responsible to ship it back for a refund.
If your order has shipped and you need to change/correct the address, we will do our best to re-route it but cannot always guarantee it. If your order cannot be re-routed or has already been delivered to the incorrect address, you will be responsible for the following cost to re-ship your order (+ any additional shipping costs):
- $90 for DUO ECG + Digital Stethoscope
- $70 for CORE Digital Stethoscope
- $60 for CORE Digital Attachment
Return shipping
Eko covers return shipping for any returned product within 30 days of the original purchase date. You can review our return policy here. This applies only to orders within the US.
International Orders & Shipping
Which countries does Eko ship to?
Eko is actively working to expand the list of countries where we can ship products. Enter your shipping address in the checkout of our online store to see if your country is eligible.
Eligible countries (updated July 30, 2020):
*Excludes DUO ECG + Digital Stethoscope
International Shipping Options & Cost
International customers have the option to ship orders with FedEx International Economy or FedEx International Priority. The cost for shipping (excluding duties and taxes) is calculated once the address is entered at checkout.
How long do international orders take to arrive?
Once placed, your order will be fulfilled from Eko within 2-3 days and shipped using your selected shipping method. A tracking number will be emailed when the order is fulfilled.
FedEx International Economy - Once shipped, orders typically arrive customs-cleared within 4-6 business days.
FedEx International Priority - Once shipped, orders typically arrive in 1-3 business days, with next business day to Canada.
International Duties and Taxes
International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Eko does not collect international taxes during online checkout.
Eko honors a 30-day money-back guarantee. If you are unsatisfied with the product(s) you purchased, you may return the Product within 30 days of receiving it. Eko does not cover the cost of international returns and will bill you for return shipping costs for both returned and replaced items.
Read our return policy and warranty here.
Eko is proud to work with a growing list of authorized distributors worldwide. To get connected with a distributor, please email partners@ekohealth.com and include your:
- Name
- Country
- Email and contact information
- Product interest
What clearances do Eko products have?
FDA Cleared - Eko CORE, Eko DUO, and Eko Analysis Software are cleared by the FDA for sale in the United States.
CE Marked - Eko CORE and DUO are CE Marked for sale within the European Union.
Health Canada Approved - Eko CORE and DUO are Health Canada approved for sale in Canada.
TGA (Australia) Approved - Eko CORE and DUO are TGA approved for sale in Australia.
MDSAP Certified - Eko has been audited per the requirements of the Medical Device Single Audit Program (MDSAP).
ISO 13485:2016 Certified - Eko maintains an ISO 13485 certified Quality Manufacturing System
Learn more about Eko quality and regulatory here
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