Eko’s team works to fulfill orders as quickly as possible and are here to answer any questions you may have about your order or the shipping process.
When will my order ship?
Once placed, your order will be fulfilled within 2-3 days and shipped using your selected shipping method (USPS Priority Mail, USPS Priority Mail Express, FedEx 2Day, and FedEx Standard Overnight). Once shipped, you will receive tracking information via email.
What are my shipping options?
Your shipping options are listed on the checkout page and are as follows:
Inside the US: USPS Priority Mail, USPS Priority Mail Express, FedEx 2Day, and FedEx Standard Overnight.
International: FedEx International Economy, FedEx International Priority
How can I cancel my order/change the delivery address?
If you wish to cancel your order or change the shipping address, please reach out to our support team at email@example.com or 844-356-3384 and we will assist you.
If your order has already shipped and you wish to cancel, we will either reroute the package (if possible) or you will be responsible to ship it back for a refund.
If your order has shipped and you need to change/correct the address, we will do our best to re-route it but cannot always guarantee it. If your order cannot be re-routed or has already been delivered to the incorrect address, you will be responsible for the following cost to re-ship your order (+ any additional shipping costs):
- $90 for DUO ECG + Digital Stethoscope
- $70 for CORE Digital Stethoscope
- $60 for CORE Digital Attachment
Return shipping - US
Eko covers return shipping for any returned product within 30 days of the original purchase date. You can review our return policy here.
Return shipping - International
Eko does not cover the cost of international returns and will bill you for return shipping costs for both returned and replaced items.
Which countries does Eko ship to?
Please check to see if Eko is eligible to ship to your country when you enter your shipping address in checkout.
International Duties and Taxes
International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Eko does not collect international taxes during online checkout.
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