How to Receive Incoming Streaming Telemedicine Requests – New Dashboard

Scenario: You are in a video call with the telemedicine presenter site and they would like to stream the heart and lung sounds using the Eko software.

1. Using ONLY Chrome, Edge, or Firefox. Log into the Eko Dashboard.   (Internet Explorer does not support the Live Steam audio channel)  

2. The consulting MD or clinician should use plug-in headphones to receive the best audio quality during the auscultation portion of the visit.   (We recommend Logitech H540 headphones)

3. You will land on a welcome screen.  Click on Telehealth, located in the upper right of your screen.

4. Locate the presenting location on your dashboard and click “Join Live Stream”.  You can find your site even quicker by typing it into the Search bar. Please ignore the Clinician and Home Health Tab

5. When you click the join Livestream link, a new window will open with the audio and visualization of the stethoscope waveforms. Click “Play Livestream” to begin your visit

6. Mute the audio of your video conference to prevent audio feedback. 

During the session if you want to communicate with the presenter, you can mute the Live Stream volume using the mute button in the web browser; you can then un-mute their video audio to speak to the provider without creating feedback. The presenter can also turn the Eko stethoscope off at this time.

When the session is complete you can close the browser window and return to the video conference.

Receiving Checklist

1. Ensure the provider is utilizing over the ear wired headphones.  
2. Ensure the provider is not utilizing Internet Explorer
3. Make sure the provider does not have any other audio aside from the Telehealth session playing on the compute
4. If performing the consultation using a Windows PC you may need to adjust settings to prevent Windows from reducing the Live Stream volume. 

To Adjust windows audio settings to “Do Nothing”. Article summary: 

1. Navigate to Windows Control Panel
2. Select Hardware and Sound 
3. Click on Sound
4. Click on the Communications tab
5. By default, the option to “Reduce the volume of other sounds by 80%” is selected. Change this to “Do Nothing” to disable the feature