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Web Pairing Help & Tips

Windows initial setup 

  1. Only follow these initial setup instructions if you are using a CORE 2nd Gen or a DUO.
    • Pictured is the CORE 1st Gen, which is not compatible for web pairing.
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  2. Open the Windows Bluetooth settings
    • In the bottom left search bar, type in “Bluetooth.” Select “Bluetooth and other device settings” from System settings.
    • This can also be found by opening Windows Settings > Devices > Bluetooth and other devices
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  3. Select “Add Bluetooth or other device.” Then select “Bluetooth (Mice, keyboards, pens, or audio and other kinds of Bluetooth devices)”
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  4. Ensure your Eko device is powered on. It should appear as an option on the “Add a device” list.
  5. Select your Eko device from the list of devices to add in the Windows bluetooth menu. It should appear something like “Eko Core” or “Eko DUO vX.XX”
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  6. Wait as the lights on your Eko device are solid. Once the lights start blinking again, turn off your Eko device and Windows Bluetooth.
  7. Turn on your Eko device, and then turn on Windows Bluetooth. The Eko device should now pair automatically with Windows.

General Web pairing tips


The Web pairing experience depends on the Chrome Bluetooth integration. This is a cutting edge feature that is still in development by the Google team. On some devices, there can be connection issues. If you are having trouble connecting your Eko device to the web, please read on.

  1. Ensure your Chrome browser is updated to the latest version
    • When a Chrome window is open, in the top right corner there is a menu button. If you are out of date, it will have an option to update. Click this to update to the latest version.
  2. Ensure Bluetooth is enabled on your device’s operating system
    • On macOS you may see the Bluetooth symbol (mceclip1.png) in your menu bar. If you do, you can click on that symbol and select “Bluetooth preferences…”. If you do not see it, you can search for it by opening Spotlight (click on the top right corner of the menu bar, magnifying glass icon), and type in “Bluetooth.” Ensure Bluetooth is on in this menu, and if not, turn it on.
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    • On Windows, type “Bluetooth” into the search bar until “Bluetooth and other device settings” comes up. This can be found in your system settings. Ensure Bluetooth is toggled to “On”
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  3. The Eko device name must be listed in the Chrome dropdown for a connection to occur.
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    • A) If the device is unrecognized, the connection will fail.
    • B) Sometimes there is a delay between opening the Chrome connection window, and the device being recognized.
    • C) If, after waiting for a short while, the device is still not recognized, close the Chrome connection window, turn the Eko device off, re-open the connection window, and then turn the Eko device back on.
    • D) If step (C) fails, you may need to reconnect the device to your computer. In your operating system’s Bluetooth settings, forget the Eko device you are trying to connect to. If you are on Windows, reconnect to the device through the Bluetooth menu, then continue with these steps. Go back to the web pairing page and reopen the connection menu and attempt to connect to the device.
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    • If step (D) fails, you may need to reset your Bluetooth module.
  4. Resetting your Bluetooth Module is a last resort if none of the above steps allows you to connect your Eko device to the Web. Note that this will remove all known Bluetooth device connections from your device including keyboards, mice, headphones, and other peripherals; it is not specific to Eko device Bluetooth connections.
    • On Mac, hold “Option” + “Shift” and then while holding those keys down, click the Bluetooth icon in the top right bar. Among the options you will see “Reset Bluetooth module.” Click this and your bluetooth module will be reset. Then try your connection again.
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    • On Windows, to restart Bluetooth support service, press “Windows key” and “R”, then type “services.msc.” Finally, find “Bluetooth Support service” in the list, right click it, and select restart. Then reconnect your device through the Windows Bluetooth menu, and try connecting to the web page again.
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LBL 299, Rev A, November 4, 2021

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