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Create a new program or deactivate a program

  • Updated

Who is this for?

✓ Plan: Telehealth platform for enterprise institutions

✓ Role: Institution Admin

Here's how to:

  • Request a new program if your institution doesn't have one yet.

  • Create a new program.

  • Deactivate a program or institution.

Request a new program

You use the All Programs screen to request a new program if your institution doesn't have one yet. After your institution has one program, you can create programs on your own.

  1. In the navigation bar, click All Programs.

    Note

    On the All Programs screen, you may see the default view, which shows one program with the name of your institution. After you request the first program from Eko, this view is reset and shows your active programs.

    Dashboard_All_Programs_Navigation.jpg

  2. Click Request New Program. A message shows to confirm the request.

    Dashboard_All_Programs_Request_New.jpg

  3. Click Submit Request. A member of the Eko team will follow up with you to get details about the program and will enter your program in the system.

    Dashboard_All_Programs_Request_New_Confirmation.jpg

Create a new program

You can create a new program if there is already at least one program in your institution.

  1. In the navigation bar, click All Programs.

    Dashboard_All_Programs_Navigation.jpg

  2. Click Create New Program. The Create New Program panel opens.

    Dashboard_All_Programs_Create_New_Program.jpg

  3. Enter the program name.

    Dashboard_All_Programs_Create_New.jpg

  4. In the Program Type field, select either Live Stream or Recording.

  5. Click Create Program. The new program shows in the list of programs for your institution.

Deactivate a program

A program can be deactivated on the Program Details screen. If all programs are deactivated, see All programs deactivated.

Note

Best practice

If needed, assign users to a different program before deactivating the program. If a user is only a member of the program you're deactivating, they'll lose access to the Dashboard until they're assigned to another program.

  1. In the navigation bar, select the program you want to deactivate.

    Dashboard_Program_Details_Navigation.jpg

  2. Click Program Details.

  3. On the Program Details screen, click Edit. The Edit Program panel opens.

    Dashboard_Program_Details_Edit.jpg

  4. Click Deactivate. A message shows to confirm the deactivation.

    Dashboard_Program_Details_Deactivate.jpg

  5. Click Yes, deactivate. The deactivated program shows on the All Programs screen with an Inactive status. The Program Details screen will no longer be shown for the deactivated program.

    Dashboard_All_Programs_Inactive.jpg

All programs deactivated

If all programs in an active institution are deactivated:

  • The Institution Admin will still have access to the Dashboard. They can see all deactivated programs and users, but won't be able to view information for the programs such as assigned recordings, patients, analysis metrics, and so on.

  • The Institution Admin can create new programs and assign new and existing users to the new programs.

  • All other users, such as Program Admins, clinicians, and sites, won't have access to the Dashboard because they're not assigned to an active program. If they try to sign in, a message explains that their Institution Admin needs to assign them to a program.

Deactivate an institution

To deactivate your institution, please contact support at vipsupport@ekohealth.com.

LBL:

0001954 Rev.1.0

Date of Issue:

April 24, 2023
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