A livestream link for a site or clinician is always the same URL. It can be shared with many different people, who can save the link and navigate to it anytime they want to listen to the livestream.

You can reset a livestream link for cases when it stops working for unknown reasons or when someone has the link who shouldn’t have access to it. Resetting the link removes access for all participants who currently use it. You’ll need to resend the link to anyone who needs access.

Reset a livestream link

1. On the navigation bar, click Program Details.

2. Click either the Sites or Clinicians tab, depending on which type of livestream link you want to reset.

3. Search or filter for the site or clinician.

4. On the selected row, click the more menu with the three dots on the right, and select Reset Live Stream Link. A confirmation message appears.

   

5. Click Reset. The link is reset and access is ended for anyone using it.

6. Share the new link with participants who need to access it.