Whitelisting overview January 20, 2023 19:23 Updated The following URLs need to be whitelisted before you can use Eko software. Note: For customers who whitelist IP addresses, we recommend whitelisting these domains as the IP addresses might change. Domain Port Use amazonaws.com 80, 443 Saving recording data (only applies to Eko iOS and Android platforms). amazon.com 80, 443 Saving recording data (only applies to Eko iOS and Android platforms). ekodevices.com 443 Main Eko website. ekohealth.com 443 Main Eko website (alternate domain). dashboard.ekodevices.com 443 Eko web application. dashboard.ekohealth.com 443 Eko web application (alternate domain). live.ekodevices.com 443 Handles live streaming service. live.ekohealth.com 443 Handles live streaming service (alternate domain). rink.hockeyapp.net 443 Reports crash logs. api.mixpanel.com 80, 443 Tracks users and gathers metrics to help with debugging. ekodevices.zendesk.com 443 Customer support website. ekohealth.zendesk.com 443 Customer support website (alternate domain). app.ekodevices.com 443 Handles live streaming service (alternate domain). Proxy compatibility for Windows app The Eko Windows app supports proxies with manual configuration but does not support WAPD (Web Proxy Auto-Discovery Protocol). Eko telehealth and video If you’re using Eko’s telehealth solution with video, you’ll need to whitelist the ports and URLs listed above. Eko uses Twilio to support the video platform built into the Eko application. You might also need to consult Twilio’s website to make sure that the corresponding service is appropriately whitelisted. LBL376 Rev.A Date of Issue September 6, 2022
