Telehealth: Program Administration

Getting Started

• Tour of the Eko platform
• Eko Customer Support SLA
• About roles and access in the Eko Dashboard
• Manage account, app, and device settings

Eko Administration and IT Support

• System requirements for enterprise customers
• Network and Wi-Fi requirements
• Whitelisting overview
• Eko security overview
• SSO configuration

Institution Admin

• Dashboard overview for Institution Admins
• Request a new program or deactivate a program
• Assign a clinician to the Program Admin role
• Manage all users

Program Admin

• Dashboard overview for Program Admins
• Add and manage clinicians
• Add and manage sites
• Reset a livestream link
• View analysis metrics on the Dashboard

Eko Windows App Administration

• Download the Eko Windows App
• Windows Initial Setup
• Troubleshooting: Drivers for the Windows app
• Prevent Windows from Automatically Reducing Eko Telemedicine (Live Stream) volume