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  2. Telehealth: Program Administration

Telehealth: Program Administration

Learn how to set up and manage your telehealth programs

Getting Started

  • Tour of the Eko platform
  • Eko Customer Support SLA
  • About roles and access in the Eko Dashboard
  • Manage account, app, and device settings

Eko Administration and IT Support

  • System requirements for enterprise customers
  • Network and Wi-Fi requirements
  • Whitelisting overview
  • Eko security overview
  • SSO configuration

Institution Admin

  • Dashboard overview for Institution Admins
  • Request a new program or deactivate a program
  • Assign a clinician to the Program Admin role
  • Manage all users

Program Admin

  • Dashboard overview for Program Admins
  • Add and manage clinicians
  • Add and manage sites
  • Reset a livestream link
  • View analysis metrics on the Dashboard

Eko Windows App Administration

  • Download the Eko Windows App
  • Windows Initial Setup
  • Troubleshooting: Drivers for the Windows app
  • Prevent Windows from Automatically Reducing Eko Telemedicine (Live Stream) volume

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Copyright ©2022 Eko Devices Inc. All rights reserved. For healthcare professional use only. Eko’s heart disease detection is currently FDA-cleared for heart murmur and AFib detection (available for U.S. only).