Your engraving is on the diaphragm assembly in your Diaphragm Assembly Kit, not on the stethoscope itself. The CORE 300 stethoscope is never engraved. To see your engraving, swap the engraved adult assembly onto the stethoscope. Only the adult diaphragm assembly in the kit can be engraved. The pediatric assembly is not engraved.
Where to find your engraved assembly
Look for the small separate box that came with your order. The Diaphragm Assembly Kit is packaged apart from the stethoscope box, so it's easy to set aside by mistake. Inside, you'll find your engraved adult diaphragm assembly, along with a pediatric assembly, which is not engraved.
The diaphragm assembly already attached to your stethoscope is a working part, not a placeholder. You can use your CORE 300 as it arrived. Swap in your engraved assembly when you're ready to use it.
How to install your engraved assembly
The steps are the same as any diaphragm assembly swap. In short:
- Hold the bell with the diaphragm facing you, and twist the attached assembly counterclockwise until it releases.
- Place your engraved adult assembly onto the bell, with the diaphragm facing you.
- Turn it clockwise until it is fully tightened.
For the full steps, tips and troubleshooting, see Using the CORE 300™ Diaphragm Assembly.
Troubleshooting
I don't see any engraving on my stethoscope.
This is expected. The stethoscope itself is never engraved. Check for the small separate box with your Diaphragm Assembly Kit and swap the engraved adult assembly onto the stethoscope.
I can't find the small box.
Check the shipping carton and all packaging materials, then confirm that your order included engraving. If the box is still missing, contact Eko Support with your order number.
My pediatric assembly isn't engraved, or I'm not sure which assembly is the engraved one.
Only the adult assembly is engraved. The pediatric assembly is not. If you're still unsure, contact Eko Support with a photo of the assemblies and your order number.
My engraving is missing, damaged, or doesn't look the way I ordered.
Contact Eko Support with your order number and clear photos of the engraving and the whole assembly. We'll review it with you.
The engraved assembly is loose or came off.
Place it back on the bell, with the diaphragm facing you, and turn it clockwise until fully tight. If it keeps loosening, contact Eko Support.