Current as of May 1, 2025.
30-day return policy for devices and accessories
Eko will help you detect heart and lung disease with more confidence. If you're not satisfied within 30 days after receiving your device, get your money back — guaranteed. All non-engraved devices and accessories purchased directly from Ekohealth.com may be returned within 30 days of the date of receipt. Devices purchased from resellers or Amazon cannot be returned to Eko and must be handled by the seller.
Note: Engraved devices are personalized and final sale, they cannot be returned. For our customers outside the United States, return shipping costs will be covered by the customer.
Refunds
Refunds are processed to the original form of payment. If you no longer have access to that payment method, we recommend reaching out to your bank or payment agency directly to claim the funds once the refund has been issued on our end. Unfortunately, once the refund is processed, we’re unable to make further adjustments. We kindly ask that you work with your bank or payment agency to ensure the refund is reflected in your account.
30-day return policy for Eko+ memberships
Try Eko+ membership for 30 days, risk-free by purchasing a membership at Ekohealth.com. If you are not satisfied within 30 days after your first membership payment, you can cancel your membership by contacting Eko support at support@ekohealth.com. You will be reimbursed all funds made to Eko for Eko+. If you return an Eko device pursuant to the 30-day return policy for devices and created an Eko+ membership, the membership will be automatically cancelled by Eko and the membership fees paid will be refunded.
Once we receive your return, you’ll receive a confirmation email and we’ll issue your refund. Please allow 10 business days for your return to be processed. From time to time, Eko may refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behaviors that entitles Eko to a corresponding counterclaim.
Once funds are released on our end there is nothing we can do further. Please work with your bank or agency for the released funds to post to your account. A refund will be only issued to the original form of payment. If you no longer have access to that payment method you would need to contact the bank or agency to claim the funds after the refund is released.
Return and cancellation policy for Eko+ memberships
To start your Eko+ membership free trial, we require your payment information, but you will not be charged until your trial ends. Eko will inform you when your trial is scheduled to end and prior to charging the payment information provided to Eko. Eko offers two Eko+ membership options that you are able to choose, including a monthly membership or a yearly membership. For any type of membership you select, the Eko+ membership will automatically renew until you cancel. By choosing the membership option, you acknowledge that such paid services have a recurring payment and you accept responsibility for all recurring charges prior to cancellation.
You can cancel your membership to Eko+ at any time for any reason. Any cancellation will take effect at the end of your current automatic renewal term. Your Eko+ membership must be canceled before it renews in order to avoid the next membership fee. If you do not cancel before the end of the current renewal term, your Eko+ membership will automatically renew and you will be charged. Please note all amounts paid are non-refundable, excluding the 30-day return policy as set forth above.
Eko reserves the right to change our membership or adjust prices of our Eko+ services. Any changes to your Eko+ services will only take effect following proper notice to you.
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LBL: |
0003738 Rev. 1.0 |
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Date of Issue: |
May 1, 2025 |