Return policy

Start a return

To start a return for a purchase made through Ekohealth.com, please visit returns.ekohealth.com to generate your RMA number and prepaid shipping label.

Your order number is an 8-digit number starting with “E” located in your confirmation email. 

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Contact Eko Support if you have questions about starting a return.

Return policy

75-day return policy for devices

Put Eko’s digital technology to the test in your practice for 75 days, risk-free. Return your qualifying device hassle-free if you’re not satisfied. Qualifying devices purchased directly from Ekohealth.com may be returned within 75 days of the date of receipt.

Once we receive your return, you’ll receive a confirmation email and we’ll issue your refund. Please allow 10 business for your return to be processed. From time to time, Eko may refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behaviors that entitles Eko to a corresponding counterclaim.

 

Qualifying devices include:

  • CORE 500™ Digital Stethoscope
  • CORE Digital Attachment

  • 3M™ Littmann® CORE Digital Stethoscope

  • DUO ECG + Digital Stethoscope

30-day standard return policy

All other products purchased directly from Ekohealth.com can be returned within 30 days after you receive the product. You'll receive a refund based on the original payment method. Any returns after this period can't be accepted. From time to time, Eko may refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behaviors that entitles Eko to a corresponding counterclaim.

Once we receive your return, you’ll receive a confirmation email and we’ll issue your refund. Your refund will be posted in approximately 1 to 2 weeks.

Return policy for engraved items

Engraved and personalized items are FINAL SALE. We can't accept returns for these items. We'll honor our 2-year warranty for these items, however.

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