Eko's Shipping Policies
Eko is proud to support our community of healthcare professionals. This article answers common questions about making domestic orders and finding international dealers.
Eko’s Shipping Policies
This Shipping Policy shall only apply to orders placed through Ekohealth.com only.
Free 2-day shipping - Exclusions may apply
Shipping Timelines
Orders placed by 1:00 p.m. Pacific Time on Monday through Friday will usually ship the same day. Please allow 1 business day for order processing. Any orders placed on the weekend or on a public holiday will be generally shipped the next business day.
Orders shipping to PO boxes, & APO addresses, Alaska, Hawaii, or U.S. territories may take additional time for delivery.
Shipping Cost
We offer free 2-day shipping for any order over $49.00. Any order under $49.00 will incur a $7.95 shipping and handling charge. Overnight shipping is available for all orders and will be calculated at checkout based on the shipping address provided to us.
Shipping Carriers
Orders will be shipped to you via FexEx 2Day or USPS Priority depending on the shipping address. You will receive an email with tracking information as soon as your order is shipped.
Estimated Delivery Times
Orders are expected to arrive within two business days of being shipped. Delivery arrival times are estimates only and may change based on carrier order volume or other circumstances, such as weather-related delays.
Pre-ordered or back-ordered products will ship when available. We make an effort to communicate estimated shipping times for all out-of-stock items.
International Shipping
We currently do not offer international shipping. Please visit our dealer locator to find Eko friendly dealers worldwide.
Bulk Orders
Customers must pay for shipping on orders over $5,000. Please allow 2-3 business days for order processing. The cost of shipping bulk orders will be calculated at checkout based on the size or the order and shipping address provided to us. Please email support@ekohealth.com for assistance with orders over $5,000.
Shipping Summary
|
Cart Value |
Processing Time |
Standard Two Day |
Standard Next Day |
|
Under $49 |
1-business day |
$7.95 |
Calculated |
|
Over $49 |
1-business day |
Free |
Calculated |
|
Over $5,000 |
2-3 business days |
Calculated |
Calculated |
|
Carriers |
FedEx |
FedEx |
Return Shipping
Eko covers return shipping for any returned product within 30 days of the original purchase date. You can review our return policy here. This applies only to orders within the US.
LBL 130, Rev G, May, 2022
