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Eko's Shipping Policies

Eko is proud to support our community of healthcare professionals. This article answers common questions about making domestic and finding international dealers. 

When will my order ship?

Once placed, your order will be fulfilled within 2-3 business days and shipped using your selected shipping method. Once shipped, you will receive tracking information via email. If you don’t see the email within 2-3 business days, please thoroughly check your inbox, especially the spam folder for these tracking notifications.

What are my shipping options?

Your shipping options are listed on the checkout page and are as follows (for domestic): FedEx 2Day, and FedEx Standard Overnight. Please note that if you are shipping to a P.O. box or military base address, your order will be shipped with either USPS or FedEx SmartPost. 

How can I cancel my order/change the delivery address?

If you wish to cancel your order or change the shipping address, please call or text our support team at 844-356-3384 and we will assist you. 

If your order has already shipped and you wish to cancel, we will either reroute the package (if possible) or you will be responsible to ship it back for a refund. 

If your order has shipped and you need to change/correct the address, we will do our best to re-route it but cannot always guarantee it. If your order cannot be re-routed or has already been delivered to the incorrect address, you will be responsible for the following cost to re-ship your order (+ any additional shipping costs):

  • $90 for DUO ECG + Digital Stethoscope
  • $70 for CORE Digital Stethoscope
  • $60 for CORE Digital Attachment

Return shipping

Eko covers return shipping for any returned product within 30 days of the original purchase date. You can review our return policy here. This applies only to orders within the US.

International Shipping

As of April 23, 2021 Eko has temporarily paused all international shipping but will still honor Eko's warranty for all international orders shipped to date.  

International Distributors

Eko is proud to work with a growing list of authorized distributors worldwide. You can find an Eko dealer here:https://www.ekohealth.com/dealers. Please be sure to check on the dealer's website to see which Eko products are available.

 

LBL 130, Rev B, June 2, 2021

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