How do I submit a tax exemption request?
What is Eko's shipping policy?
How long does it take for my order to be fulfilled?
How do I update my shipping address?
My order is wrong! I am missing an item or I received the wrong product.
My tracking states that my order has been delivered but I haven't received anything! What can I do?
Can you ship with signature required?
Can I schedule a pick up from Eko’s warehouse?
My tracking has not updated in over 3 business days? What should I do?
Here's how to place an order on ekohealth.com:
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Visit shop.ekohealth.com.
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Click on the product you’re interested in.
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Once you’re on the product landing page, click Add to Cart. The item is added to your shopping cart.
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Click the shopping cart icon to check out.
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Make sure the item and quantity is correct. Click Checkout.
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Enter your shipping information. The shipping cost is auto-calculated.
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Select your preferred delivery option.
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Enter your card and billing information.
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Click Pay Now once you’ve verified all the information is correct.
Visit Submit a tax exemption request in our Help Center. (For US customers only)
If you want to cancel your order or change the shipping address, send an email with the subject line Cancel Order to support@ekohealth.com.
If your order has already shipped and you want to cancel, we'll either reroute the package (if possible) or you'll be responsible for shipping it back for a refund.
See Eko's full shipping policy.
Pre-ordered or back-ordered products will ship when available. We make an effort to communicate estimated shipping times for all out-of-stock items.
See Eko's full shipping policy.
While we aim to provide accurate fulfillment estimates, external factors may affect our typical timeline. Any updates will be communicated on our product pages.
Engraved and personalized orders may take an additional 3 business days to ship.
If your order status is unfulfilled, contact Eko support about your order. We'll update the shipping address for you. If your order has already shipped, we'll do our best to re-route it, but can't always guarantee it.
Once your order has been fulfilled, we'll send you an email with your online tracking information.
We’re so sorry if this happened to you. We do our very best to make sure orders are packaged correctly. Please contact support with your order number and photo of all the products received and we'll ship you the right items immediately.
We’re so sorry for any inconvenience and understand this can be a very frustrating experience. Eko is here to help.
Please confirm the shipping address on the tracking and make sure to also check your surrounding area and with your neighbors. If you still can't locate your parcel, please contact support.
Eko will open an investigation with the courier on your behalf to locate your missing parcel. Investigations can take up to 3 business days to conclude.
We'll be happy to re-ship your order if needed and can only do so once the investigation closes.
Yes, we can! Contact support to make that request.
No, unfortunately we don't allow people to pick up orders at our warehouse.
We’re so sorry that your order is delayed. We understand that this can be a very frustrating experience. Eko is here to help.
Weather, storms, or big events can cause delays in different parts of the world that are outside of our control. We'll be glad to call the courier on your behalf and send you updates as we hear from them.
The best solution in these circumstances is to wait. If we’ve determined that the package is lost, Eko can look into re-shipping the order.