Get started with the CORE 500™

Updated June 25, 2024 00:12

Who is this for?

✓ Customers who have purchased their own Eko device

If you're an enterprise institution, go to the SENSORA™ Help Center.

Welcome! You've found the perfect place to learn how to use your new CORE 500™. Here's how to get started.

Watch the video

Note: Some features may require a paid Eko App membership. Your Eko App screens may differ from what's shown here.

Download the Eko App.
Set up the CORE 500™.
Take a tour of the CORE 500™ screen.
Finish setup with the Eko App.
Take your first ECG.

Step 1: Download the Eko App

You’ll need to use the Eko App to finish the CORE 500™ setup. It's required to connect your stethoscope to the Eko App to unlock the device's full feature set.* You’ll also need it to:

Visualize the 3-lead ECG.
Visualize the phonocardiogram (PCG).
Review and share recordings.

For iOS: Download the Eko App here.

For Android: Download the Eko App here.

Step 2: Set up the CORE 500™

Here's how to assemble and get started with your CORE 500™.

Attach earpiece

Plug the earpiece into the CORE 500™. The mark on the CORE 500™ socket should align with the right-side mark on the earpiece plug.
Twist the earpiece clockwise with a quarter turn until it locks.

The mark on the CORE 500™ socket should align with the left-side mark on the earpiece plug.

Detach earpiece

Twist the earpiece counterclockwise with a quarter turn until it unlocks.
Remove the earpiece from the CORE 500™.

Turn on

Press the top button.

Turn off

Hold the top button while pressing the volume-up button once to turn it off.

Once you see the confirmation screen, press the volume-up button again to confirm.

Wake from sleep

The CORE 500™ automatically goes to sleep after a short period of not being used. Pick it up on the neck of the chestpiece to wake it up. There is a black sensor on the underside of the device face's lip, under the volume button. Touching this will wake the device as you naturally grasp it.

Here's an example of one way to grasp the device so that the touch sensors wake it up.

Tip

You can turn off this setting in the Eko App. Here's how.

Note: Your Eko App screens may differ from what's shown here.

In the Eko App, tap the Menu button on the bottom toolbar.
Tap Eko device settings.
Toggle off the Touch to Power On setting.

Charge the device

Connect the CORE 500™ to a power source using the included USB-C cable and a USB wall charger (not included). When unboxed, it will have enough charge to use right away.

Warning

The CORE 500™ can’t be used while it’s charging or if it loses battery power. It also can't connect to the Eko App or Dashboard while it's plugged in and charging.

Change the volume

Press the up or down buttons on the side of the CORE 500™ to change the volume one increment at a time. Hold the up or down buttons to continuously increase or decrease the volume.

Step 3: Take a tour of the CORE 500™ screen

Resting state

#	Description
1	Current audio filter: Wide: all use cases, includes ECG, AI analysis, and auto record. Cardiac: heart sounds, includes ECG, AI analysis, and auto record. Pulmonary: lung sounds, doesn't include ECG, AI analysis, or auto record. Each filter has been optimized for the unique frequency of these sounds. See CORE 500™ audio filters.
2	Top button: Change filter: short press for less than 1 second between each filter. Start recording: long press for 2 seconds. See Take a recording with the CORE 500™.
3	Battery level. See CORE 500™ battery and charging.
4	Bluetooth connection status.
5	Volume up button. See Volume and audio.
6	Volume down button. See Volume and audio.
7	Real-time heart rate in beats per minute. If the rate ‌can’t be detected, two dashes appear instead. The CORE 500™ calculates heart rate from heart sound data, or PCG.
8	Leads indicator (used for ECG). This only shows for cardiac and wide audio filters. Important ECG readings require contact with skin. If the electrodes don’t make contact with skin, the lead indicator is gray. When they do make contact with skin, the lead indicator turns green and includes a check mark.

Active state

#	Description
9	Current audio filter.
10	Recording in progress when these bars light up around the screen. See Take a recording with the CORE 500™.
11	ECG waveform (shown in cardiac and wide filter). The device must make contact with skin to get an ECG signal. Note On the device, you’ll see the single ECG strip. We recommend using the Eko App to read and interpret the full 3-lead ECG.
12	Real-time heart rate in beats per minute. If the rate ‌can’t be detected, two dashes appear instead. The CORE 500™ calculates heart rate from heart sound data, or PCG.
13	1-second intervals.
14	0.2-second intervals.

Step 4: Finish setup with the Eko App

Finish setting up your CORE 500™ in the Eko App. See Get started with the Eko App.

Step 5: Take your first ECG

Here you'll learn to take your first ECG and recording. Make sure the CORE 500™ is connected to the Eko App first.

Place the device on the skin, on the left upper sternal border (LUSB), next to the left sternum edge between the second and third ribs.

In the LUSB position, the audio filter icon should be at the top, facing up.
When you have good skin contact, the gray lead indicator turns green and has a check mark.
The screen shows the heart rate and ECG waveform, with 2.2 seconds of data.
Press the top button for 2 seconds or until you see the bars encircling the device interface light up green to indicate recording is in progress.
If you have an active Eko+ membership, you'll have access to Eko AI analysis in the Eko App. If your device is connected to the Eko App, you’ll see results right on the screen. With an Eko+ membership, you can open the Eko App later to review the recording and analysis results.

Tip

We recommend using the Eko App to read and interpret the full 3-lead ECG.