Start a Return
We want to make returns simple and stress-free.
If you'd like to return your Eko device or accessory, you can begin the process right here:
👉 Start Your Return
⚠️ Important Note
The engraving service and shipping fees are fully fulfilled at the time of your order and, as a result, are non-refundable when a device is returned.
Return Window
You can return any eligible Eko device or accessory within 30 days of receiving it.
What’s Eligible for Return
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Devices and accessories purchased directly from ekohealth.com
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Items that are not engraved
What’s Not Eligible
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Engraved devices (these are final sale)
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Devices purchased from Amazon or other third-party resellers — please contact the original seller directly for assistance
Return Shipping Costs
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If you’re in the United States – Eko covers return shipping
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If you’re outside the U.S. – you are responsible for return shipping costs
When Will I Get My Refund?
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Refunds are processed within 10 business days of receiving your return
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Issued to your original payment method
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If your payment method is no longer active, you’ll need to coordinate with your bank or provider once the refund is released
What Happens to My Eko+ Membership if I Return My Device?
If you return your device and:
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You’re on a free trial of Eko+ → Manually downgrade to the Free plan before your trial ends to avoid being charged. You’ll keep Eko+ features until the trial expires.
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You have a paid Eko+ membership → Downgrade before your next billing cycle to avoid another charge. You’ll keep access until the downgrade takes effect.
➡️ How to manage or cancel Eko+
➡️ Eko+ Return and Cancellation Policy