Have questions about setting up or using your CORE 500™ Digital Stethoscope?
Join us for a 30-minute live training and Q&A session to get the most out of your CORE 500™, learn best practices, and ask questions to the Eko team.
Not completely satisfied with your Eko device or accessories? Learn more about how to return them below.
If you are having an issue with your device, please submit a Device Support Request with your:
- email address used to place your order
- order number, which starts with the letter "E" followed by seven digits (e.g. E8675309)
After submitting your request, someone from our team will get back to you with next steps. Have a look at our Warranty Policy for more information.
- The email address used to place your order
- Your order number, which starts with the letter "E" followed by seven digits (e.g. E8675309)
Non-engraved devices and accessories purchased directly from Eko Health can be returned within 30 days of receiving your order.
Engraving and Shipping
Engraving services and shipping fees are fully fulfilled at the time of your order and, as a result, are non-refundable when a device is returned.
- Engraved devices (these sales are final)
- Devices or accessories purchased from Amazon or other third-party resellers – please contact the seller directly for assistance
Eko will cover the cost of returns for orders within the United States. Customers with returns outside the United States are responsible for the cost of return shipping.
Refunds are processed within 10 business days after we receive your return, and will be issued to the original payment method. If your payment method is no longer active, you’ll need to coordinate with your bank or provider once the refund is released.
You can downgrade your Eko+ membership to the free plan before your free trial ends or before your next billing cycle and still keep all Eko+ features for the remainder of the trial or billing period. Learn more about managing your Eko+ membership and the Eko+ Return and Cancellation Policy.