Pair an Eko Device with the Eko App – Help Center

1. Turn on Bluetooth on your mobile device

Follow your mobile device’s instructions for turning on Bluetooth. When Bluetooth is on, the icon on your mobile device will look like this:

2. Connect your Eko device

Turn on your Eko device.
If it’s a CORE, turn it on by switching the toggle to ON. The light flashes white.
If it’s a DUO, press the center button for one second. A ring of lights appears around the button, followed by a single blinking white light.
Open the Eko App on your mobile device.
On the bottom toolbar, tap Menu.
Tap Connect. The app scans for your device and shows your device once connected. A Connected indicator and the Bluetooth strength shows at the top of the screen.

After a successful connection, the light on the Eko device will turn from flashing to solid. From now on, the app automatically connects to the Eko device when:

Bluetooth is turned on for your mobile device, and
The Eko device is turned on.

Note

An error message shows if the Eko device isn’t connected to Bluetooth or connection is lost. You can retry connecting the Eko device with the app.

Tips for Bluetooth Connection

Reduce distance

Make sure there aren’t objects such as walls, furniture, or people between the Eko device and your mobile device. Tips to improve Bluetooth connection:

Reduce the distance between the Eko device and your mobile device.
Allow a line of sight between the Eko device and your mobile device.

Lost connection

You’ll lose Bluetooth connection if you force close the Eko App or turn off the Eko device. The LED light on the Eko device blinks white when it’s no longer connected.

To regain connection:

Turn on the Eko device.
Open the Eko App and re-pair the Eko device.

Reduce interference

To reduce the risk of device interference:

Try to keep the Eko device and your mobile device at least two meters away from all RF emitters, including Wi-Fi routers and radios, when they’re in use or charging.

LBL	420 Rev.1.0
Date of Issue	November 1, 2022