You can use the Account page of the Eko App to:
- Update your Eko account and profile settings.
- Connect to an Eko device and update the device settings.
- Update the Eko App settings.
You can also get support in the Help section, where you’ll find user manuals for Eko devices, online help articles through the Eko Help Center, and a way to contact Eko Customer Support.
To open the Account page, tap your profile in the top left corner of your screen.
Eko account and profile settings
- After opening the Account page, tap the area with your name under Profile to open the User Profile page.
- From here, you can update your first and last name.
- After entering your updated information, tap Save.
- To update your password, tap Password.
- Enter your current password and new password and tap Save.
- To delete your Eko account, tap Delete Account. Enter your password to confirm. Note: this is a permanent action and cannot be undone.
Connect an Eko device
The next section under My Device is where you can connect an Eko device. Once an Eko device is connected, this section shows an image of the device, the device name, and the battery level. You can also connect a device from bottom of the Encounters screen when you first open the Eko App.
Bluetooth pairing is used to connect the Eko device to the Eko App. Here’s how.
CORE 500
| Device Name | Enter a custom device name. The name can include up to 12 letters and numbers, but no special characters. The custom device name replaces the default and appears wherever the device name is shown throughout the Eko platform. |
|---|---|
| Device Brightness | Control how bright the screen is on the CORE 500™. |
| Active Noise Cancellation | Turn on to filter out background noise while listening or recording. (On by default.) |
| Touch to Power On |
When turned on (default), you can wake the device from sleep by touching the sensor on the underside of the device face's lip, under the volume button. |
CORE Attachment
| Device Name | Enter a custom device name. The name can include up to 12 letters and numbers, but no special characters. The custom device name replaces the default and appears wherever the device name is shown throughout the Eko platform. |
|---|---|
| Active Noise Cancellation | Turn on to filter out background noise while listening or recording. (On by default.) |
DUO
| Device Name | Enter a custom device name. The name can include up to 12 letters and numbers, but no special characters. The custom device name replaces the default and appears wherever the device name is shown throughout the Eko platform. |
|---|
App settings
Make adjustments to your app, workflow, and device pairing from the App Settings. To open these settings from the Account page, tap Settings under Menu.
- Record automatically - allows a recording to begin automatically when a good signal is detected.
- Analyze every recording - automatically screens for abnormalities for every recording (Eko+ Membership required).
- Recording Length - change between 5s and 15s recordings without AI analysis. For AI analysis, 15s is required when Analyze every recording is enabled.
- Autostart an encounter - starts a new encounter when a new device connects
- Assign patient upfront - assign patient at the beginning or an encounter, rather than after a recording is taken.
- Auto-connect last device - automatically connect to the most recently connected device.
- ECG mains filter - Switch between 50Hz and 60Hz, so that noise coming from the AC powerline is minimized. The setting will differ depending on which country you are in. 60 Hz is mostly used in North America and Northern South America with household electrical outlets. The UK, Africa, South America, and Australia tend to have household electrical currents of 50Hz.