DUO Earpiece Snapped January 10, 2023 22:45 Updated If your DUO earpiece is no longer working properly, you may be eligible for a replacement DUO earpiece if your device is within its warranty period. Submit a ticket here to start the replacement process. If your device is no longer within warranty, you can purchase the DUO earpiece replacement directly from our website here. See also DUO Troubleshooting Guide LBL: 228 Rev.A Date of Issue: April 28, 2021