⚠️ Article under construction
We're working on updating the content in this article while we roll out the redesigned Eko App and features of Eko+. You can learn more about it in our What's New in the Redesigned Eko App article.
If you're seeing a weak Bluetooth signal in the Eko App after you’ve successfully connected the CORE, try these steps:
- Check to see if you have any other Bluetooth devices connected to your mobile device.
- Disconnect any other Bluetooth devices from your phone.
- Open the Eko App and connect the CORE.
- Make sure that the CORE is within five feet of the Eko App with a clear line of sight.
If you're still experiencing a weak Bluetooth signal, please submit a ticket here.