If you're seeing a weak Bluetooth signal in the Eko App after you’ve successfully connected the CORE, try these steps:
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Check to see if you have any other Bluetooth devices connected to your mobile device.
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Disconnect any other Bluetooth devices from your phone.
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Open the Eko App and connect the CORE.
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Make sure that the CORE is within five feet of the Eko App with a clear line of sight.
If you're still experiencing a weak Bluetooth signal, please submit a ticket here.