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My order is incomplete or I received the wrong items.

Updated November 19, 2025 18:10

Our apologies that your order wasn’t quite right. Please contact Eko Support with your order number and photo of all the products received and we'll ship you the right items immediately.

Order Processing and Shipping Times
Can I change or cancel my order?
Can I update my shipping address or the service?
How long does it take for my order to process and ship?
My order is incomplete or I received the wrong items.
My tracking says it's delivered but I haven't received my order.
Can you ship with a signature requirement?
How do I track my order?
The tracking for my order is inactive.
How do I submit a US tax exemption request?

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