We’re so sorry that your order is delayed. We understand that this can be a very frustrating experience. Eko is here to help.
Weather, storms, or big events can cause delays in different parts of the world that are outside of our control. We'll be glad to contact the courier on your behalf and send you updates as we hear from them.
If the tracking for your order has been inactive for more than three business days, please contact Eko Support and we can investigate your order status. If we determine it is lost, we’ll organize a replacement to be sent to you.