You can manage your Eko+ membership at any time — whether you purchased it through our website, the Apple App Store, or Google Play — directly within the Eko App.
Table of Contents
- Navigating to the "Manage Eko+ Membership" Screen
- Managing a Membership Purchased Through the Eko Website
- FAQs
Navigating to "Manage your Eko+ Membership"
1. Navigate to the Menu in the Eko App and click on your name.
2. Select "Membership," then select "Manage Eko+ Membership."
3. From here, you can change your Eko+ membership settings or downgrade to the Free plan.
iOS Membership Screen Overview
If you purchased your Eko+ membership through the Apple App Store, you will see this screen:
Android Membership Screen Overview
If you purchased your Eko+ membership through the Google Play Store, you will see this screen:
Managing a Membership Purchased Through the Eko Website
If you purchased your Eko+ membership on our website, you will see this screen. Follow the instructions to make changes to your Eko+ membership.
Enter the email address associated with your Eko+ membership.
Check your email for the login code and enter the code on the Account Login page.
4. From the Account homepage, select “Manage membership” on the right menu.
5. From here, you can change your Eko+ membership plan by selecting “Swap this for a different product” or downgrade to the Free plan by selecting “Downgrade membership.”
FAQs
How can I change the email address associated with my Eko+ membership?
Unfortunately, you can't change the email address associated with your Eko+ membership. You can downgrade your membership to the free plan and create a new Eko App account with a new email address.
What features are included with the Free plan?
All Eko App users can access the following features:
• Real-time ECG (CORE 500™ and DUO™ only) and PCG visualization
• Wireless listening
• Cardiac, pulmonary, and wide listening modes
• Single sound recording with real-time playback
• Average heart rate reading
• Device updates delivered wirelessly
Do I need an Eko+ membership to use my stethoscope?
No, Eko+ membership isn’t required to use your stethoscope or the Eko App. You’ll still be able to use basic features without a subscription, but Eko+ membership unlocks the Eko App’s full feature set to help you get the most out of your stethoscope
How do I downgrade my plan and request a refund for Eko+?
You can downgrade your Eko+ membership to the free plan anytime. If you're still within your 14-day trial, cancel before it ends to avoid being charged.
Still have questions?