You can manage your Eko+ membership at any time — whether you purchased it through our website, the Apple App Store, or Google Play — directly within the Eko App on your mobile device.
Navigating to "Manage Eko+ Membership"
Summary
- Open the Account page by tapping on your profile in the upper left corner of your screen
- Open the Eko+ Membership page by tapping on the "Eko+" field just below your account name/email
- From here, you'll be able to manage your membership based on how you signed up for it (Apple App Store, Google Play Store, or the Eko+ Membership Hub.
Downgrading takes effect at the end of your billing period - see our Eko+ Downgrade and Cancellation Policy for refund eligibility.
Step-by-Step Instructions
- Navigate to the Account page by tapping on your profile image in the upper left corner of the Encounters page.
- Tap the "Eko+" membership icon.
- From here, you'll be directed to a page to manage your membership depending on how/where it was purchased:
Eko+ Membership Hub
If you started your Eko+ membership with the email address used when completing your purchase on our website, you can manage your membership in the Eko+ Membership hub in app, or on your computer here. Follow the instructions below to make changes to your Eko+ membership.
- Enter the email address associated with your Eko+ membership. We'll send a code to that email to verify your account. Once you receive the email, enter the code.
- Tap Memberships to see upcoming renewals and view your active or inactive Eko+ membership. Scroll to the bottom of the page below Subscriptions and tap your upcoming renewal or tap Edit options.
- Scroll to the bottom of the screen and tap Cancel this subscription.
- You'll have the opportunity to let us know why you are downgrading your membership, then tap Submit.
- Lastly, you'll have an opportunity to leave any feedback, then tap Confirm cancellation.
Apple App Store (iOS)
After tapping Manage membership, you will see the screen to the right. Tap "Downgrade to standard plan" and complete the prompts that follow to finish downgrading your plan. You can also manage your subscription from the Apple App Store.
Google Play Store (Android)
After tapping Manage membership, you will see the screen to the right. Tap "Downgrade to free plan" and complete the prompts that follow to finish downgrading your plan. You can also manage your subscription from the Google Play Store.
FAQs
How can I change the email address associated with my Eko+ membership?
Unfortunately, you can't change the email address associated with your Eko+ membership. You can downgrade your membership to the Free plan and create a new Eko App account with a new email address.
What features are included with the Free plan?
All Eko App users can access the following features:
• Real-time ECG (CORE 500™ and DUO™ only) and PCG visualization
• Wireless listening
• Cardiac, pulmonary, and wide listening modes
• Save multiple recordings with real-time playback
• Average heart rate reading
• Device updates delivered wirelessly
Do I need an Eko+ membership to use my stethoscope?
No, Eko+ membership isn’t required to use your stethoscope or the Eko App. You’ll still be able to use basic features without a subscription, but Eko+ membership unlocks the Eko App’s full feature set to help you get the most out of your stethoscope.
How do I downgrade my plan and request a refund for Eko+?
See our Eko+ Downgrade and Cancellation Policy for refund eligibility.