Free Trial & Auto-Renewal
Once you create an Eko App account and connect your device, you will be prompted to activate your free 14-day trial of Eko+. To begin your free trial, we require your payment information — but you will not be charged until the trial ends.
You’ll receive a notification when your trial begins and before your first annual charge.
Your Eko+ membership will automatically renew annually.
By subscribing, you agree to recurring payments and accept responsibility for charges until you downgrade.
Membership Downgrades & Auto-Renewal Cancellations
You may downgrade your Eko+ membership to the Free plan at any time for any reason.
The downgrade takes effect at the end of your current billing period.
You’ll retain access to Eko+ features until the downgrade takes effect.
Downgrade before your renewal date to move to the Free plan instead of renewing Eko+.
- On the Free plan, you’ll still have access to basic features including real-time visualization and wireless listening.
➡️ Manage your membership and downgrade to the Free plan
Refund Policy
Payments are non-refundable, except as outlined below:
You’re eligible for a full refund of your first Eko+ membership charge if you:
Downgrade your account to the Free plan
Return your Eko device within the 30-day device return window
To request a refund for your web or Google Play store purchase, contact Eko Support.
iOS (Apple App Store) Purchases
If you purchased your Eko+ subscription through the Apple App Store, refunds must be requested directly through Apple, as developers (including Eko) are not authorized to issue refunds on Apple’s behalf.
How to Request a Refund from Apple
Go to reportaproblem.apple.com and sign in with your Apple ID.
Select “I’d like to...” and choose “Request a refund.”
Select a reason for the refund from the dropdown.
Find the Eko+ subscription in your list of purchases.
Click “Submit.”
🕒 Apple typically processes refunds within 24–48 hours. You’ll receive confirmation from Apple once your request has been reviewed.
Still Need Help?
If you’re unsure where your subscription was purchased or need assistance gathering order information, our support team is here to help.
👉 Submit a request
Terms
By purchasing any Eko product or service, you agree to our Terms of Service and Privacy Policy.
Eko reserves the right to change membership pricing or terms at any time, with proper notice.