With an Eko+ membership, you can access the Eko App’s full suite of features including AI-powered AFib detection (CORE 500™ only) and murmur detection, and create, save, and share heart sound recordings and PDF reports.

Every stethoscope purchase includes a complimentary trial period of Eko+. When you receive your stethoscope, create an Eko App account to activate Eko+ and start using premium features.

What does an Eko+ membership include?

All Eko App users can access:
• Real-time ECG* and PCG visualization
• Wireless listening
• Cardiac, pulmonary, and wide listening modes
• Single sound recording with real-time playback
• Average heart rate reading
• Device updates delivered wirelessly

Eko+ members can also access:
• Basic murmur detection supported by Eko AI
• AFib detection* supported by Eko AI
• Tachycardia and bradycardia detection supported by Eko AI
• Sound recording, saving, and playback
• Guided multi-point exam flow
• Access to saved recordings
• Patient profiles
• PDF reports
• Secure file sharing
• Web Dashboard access
• First access to new software features

*CORE 500™ only

Is Eko+ membership required to use the Eko App?

Select Eko App features are available without an Eko+ membership, but Eko+ provides access to the Eko App's full feature set to help you get the most out of your digital stethoscope.

Which Eko App features do I get if I don't have Eko+?

All Eko App users can access:

• Real-time ECG (CORE 500™ and DUO™ only) and PCG visualization
• Wireless listening
• Cardiac, pulmonary, and wide listening modes
• Single sound recording with real-time playback
• Average heart rate reading
• Device updates delivered wirelessly

Can I use my Eko stethoscope without the Eko App or Eko+?

For the CORE 500™, you’ll need to use the Eko App to complete device setup. It's required to connect your stethoscope to the app to unlock the device's full feature set.

For the 3M™ Littmann® or CORE™ Attachment, we encourage you to connect your device to the Eko App to unlock the device's full feature set but it's not a required step.

While an Eko+ membership is not required to use your Eko stethoscope, it is recommended as it unlocks the Eko App's full feature set.

Is Eko+ included with my stethoscope purchase?

A free trial of Eko+ is included with every stethoscope purchase.

If you purchase your Eko stethoscope on ekohealth.com, you will automatically be signed up for a free trial of Eko+. The free trial begins when you create an Eko App account. At the end of your free trial, you will automatically transition into a paid annual Eko+ membership and you will be billed $119.99. You can cancel at anytime before the end of your free trial if you do not want to keep your Eko+ access.

If you did not purchase your Eko stethoscope on ekohealth.com, you can unlock your free trial of Eko+ in the Eko App after creating an account.

How do I become an Eko+ member?

You can become an Eko+ member within the Eko App or on ekohealth.com.

To purchase your membership within the Eko App, download the app and create an account. During onboarding, you'll be prompted to become an Eko+ member. Tap on “Try Eko+ for free” and submit your payment. This will begin your complimentary trial period. When your trial period ends, you will automatically transition into a paid membership.

To purchase on ekohealth.com, navigate to the Memberships page and select a membership to add to your cart.

Is there a free trial available for Eko+?

Yes, first-time members will be given a complimentary trial period to explore Eko+ features.

After your complimentary trial period ends, you'll be charged according to the membership plan you chose, and your membership will begin automatically.

You can cancel anytime before the trial period ends if you don’t want to continue with a paid membership. If you cancel before the trial period ends, you will still have access to Eko+ features until the end of the trial.

What happens at the end of my Eko+ trial period?

At the end of your trial period, you will automatically transition into a paid annual Eko+ membership and you will be billed for this membership on the date your trial ends.

If you cancel your membership before the end of your trial, you will not be billed and you can continue to access the Eko App's basic features.

How much does Eko+ cost?

Eko+ is available as a monthly or yearly membership, and pricing depends on the selected membership duration. You can find detailed pricing information in the Eko App or on our website.

Which payment methods are accepted?

We accept credit cards, PayPal, Shop Pay, Amazon Pay, Google Pay, or Venmo on ekohealth.com.

Will my Eko+ membership automatically renew?

Yes, unless you cancel before the end of your current membership period, your membership will automatically renew.

If you cancel your membership before the end of your free trial, you will not be billed.

How can I manage my Eko+ membership or change which plan I'm on?

You can manage your Eko+ membership and adjust your plan at any time.

If you purchased your Eko stethoscope and/or Eko+ membership online, you can manage your membership.

If you purchased your Eko+ membership through the Apple App Store or Google Play Store, you can manage your membership within the Eko App. Go to Menu, click on your name, select Subscription, then select Manage Eko+ membership.

You can also manage your membership through the Apple App Store or Google Play Store.

Have additional questions? Learn more about managing your membership.

Can I cancel my Eko+ membership?

Yes, you can cancel your Eko+ membership at any time. If you are in the complimentary trial period, you can cancel before the end of the trial at no cost.

If you have completed your trial and are an Eko+ member, you can cancel and continue to access Eko+ features until the end of your current billing period.

Here's how to cancel your Eko+ membership:

If you purchased your stethoscope on ekohealth.com and received an Eko+ trial, you can manage your membership here.
If you purchased your Eko+ membership through the Apple App Store or Google Play Store, you can cancel your membership within the Eko App. Go to Menu, click on your name, then select Manage Eko+ membership. From here, you can change or cancel your membership plan.
You can also cancel your membership through the Apple App Store or Google Play Store.
If you would like to downgrade from Eko+ immediately, please contact support for assistance.

Can I change the email associated with my Eko+ account?

No, you can't change the email address associated with your Eko+ account.

If you purchased your stethoscope and/or Eko+ membership on ekohealth.com, you will need to cancel your Eko+ membership and repurchase with a different email address.

If you purchased your Eko+ membership through the Eko App, you can manage your membership directly from the Apple App Store or Google Play Store.

For detailed instructions, learn more about managing your membership.

How do I get support for Eko+?

For Eko+ questions, please reach out to support@ekohealth.com.

Have billing questions? If you purchased your Eko+ membership through the Apple App Store or Google Play Store, you will need to reach out to Apple or Google directly. Otherwise, please reach out to our Support team.

I'm buying a stethoscope for someone else. How do I make sure they get the Eko+ trial?

Once your gift recipient has received their stethoscope, they can start a complimentary trial period of Eko+ from the Eko App.

If you purchased the stethoscope on ekohealth.com, we recommend you cancel the Eko+ trial associated with your email address. Please follow these log-in instructions to cancel the trial.

I purchased a stethoscope with an Eko+ free trial and want to return it. What do I do?

You will need to return your stethoscope then cancel your Eko+ membership separately.

Please follow these cancellation instructions.

Is Eko+ available in my country or region?

Eko+ memberships are only available in the United States, United Kingdom, and Canada at this time. Memberships can be purchased online or via the Eko App. Prices may vary by region.

If Eko+ isn't available in my region, can I still use the Eko App?

Yes, the Eko App is available for iOS and Android devices in all countries with feature access varying by country.

If Eko+ isn't available in your region, you can access real-time PCG, real-time ECG (CORE 500™ only), wireless listening, listening modes, sound recording, saving and sharing, and patient profiles from the Eko App.

Learn more about Eko App access by country..

What are the minimum system requirements to use Eko+?

Eko+ is accessible through the Eko App and works with compatible smartphones and tablets. View minimum system requirements. Eko+ memberships are available to customers in the United States, United Kingdom, and Canada only.

Will I lose my data if I cancel Eko+?

No, all of your existing patient and recording data will be maintained in the Eko App.

Is my data secure with Eko+?

Yes, your information is encrypted and protected.

All data is encrypted in transit (TLS 1.2+) and at rest (AES 256).
All data is stored only within the United States (AWS US-East-1).
Eko performs an annual SOC 2 Type 2 audit and an annual 3rd party penetration test.
Eko is HIPAA and GDPR compliant.

Can I access Eko+ features on multiple devices?

Yes, you can access Eko+ features on multiple devices using the same account credentials.

Can I share my Eko+ membership?

Eko+ memberships are intended for individual use and cannot be shared with others.

How often are new Eko+ features or updates added?

We strive to regularly update Eko+ with new features and improvements to enhance your experience.

LBL:	0003093 Rev.4.0
Date of Issue:	June 24, 2024

Eko+ FAQ

What is Eko+?