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Weak Bluetooth Signal: DUO

  • Updated

If you're seeing a weak Bluetooth signal in the Eko App after you've successfully connected the DUO, try these steps:

  1. Check to see if you have any other Bluetooth devices connected to your mobile device.

  2. Make sure that there is a clear line of sight between the DUO and your phone.

  3. Maintain a close proximity of the DUO and the Eko App (within 5 feet) to ensure a good Bluetooth connection.

  4. Make sure that you're not near any other Bluetooth peripherals as that can affect the Bluetooth signal quality.

If you're still experiencing a weak Bluetooth signal, please submit a ticket here.

See also

DUO Troubleshooting Guide

LBL:

228 Rev.A

Date of Issue:

April 28, 2021