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Weak Bluetooth Signal

If you are seeing a weak bluetooth signal banner on your Eko app, please check the following: 

  1. Ensure that no other bluetooth devices are connected to your Eko app at the same time as your DUO, besides your bluetooth headphones or hearing aids. 
  2. Ensure that there is a clear line of sight between the DUO and your phone.
  3. Maintain a close proximity of the DUO and the Eko app (within 5 feet) to ensure a good bluetooth connection. 
  4. Ensure that you are not near any other bluetooth peripherals as that can affect the Bluetooth signal quality. 

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