To start a return for a purchase made through Ekohealth.com, please visit returns.ekohealth.com to generate your RMA number and prepaid shipping label.
Your order number is an 8-digit number starting with “E” located in your confirmation email.
Contact Eko Support if you have questions about starting a return.
Put Eko’s digital technology to the test in your practice for 75 days, risk-free. Return your qualifying device hassle-free if you’re not satisfied. Qualifying devices purchased directly from Ekohealth.com may be returned within 75 days of the date of receipt.
Once we receive your return, you’ll receive a confirmation email and we’ll issue your refund. Please allow 10 business days for your return to be processed. From time to time, Eko may refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behaviors that entitles Eko to a corresponding counterclaim.
Once funds are released on our end there is nothing we can do further. Please work with your bank or agency for the released funds to post to your account. A refund will be only issued to the original form of payment. If you no longer have access to that payment method you would need to contact the bank or agency to claim the funds after the refund is released.
All other products purchased directly from Ekohealth.com can be returned within 30 days after you receive the product. You'll receive a refund based on the original payment method. Any returns after this period can't be accepted. From time to time, Eko may refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behaviors that entitles Eko to a corresponding counterclaim.
Once we receive your return, you’ll receive a confirmation email and we’ll issue your refund. Your refund will be posted in approximately 1 to 2 weeks.