Eko Health, Inc. ("Eko") provides a limited warranty on the products it manufactures and sells directly to customers. Customers also have the option to purchase an extended warranty through Extend at the time of purchase.
We encourage you to review this warranty thoroughly to understand the terms and conditions under which your product is covered. Our customer service team can provide support and guidance if you have any questions. Please note that by using an Eko device, you are agreeing to be bound by the terms of this warranty.
This applies to:
- CORE 500™ Digital Stethoscope
- CORE™ Digital Attachment
- Engraved Littmann CORE™ purchased directly from Eko Health or an authorized dealer
For non-engraved Littmann CORE™ stethoscopes, please contact 3M™ Littmann / Solventum (details below).
⚠️ Important: All warranty services must be authorized and performed by Eko or an expressly authorized provider. Unauthorized service may result in full liability for repair or replacement costs.
Eko Limited Warranty
Coverage details and duration
Coverage begins from the date of delivery.
| Device | Warranty Duration |
|---|---|
| CORE 500™ Digital Stethoscope | 1 year* |
| CORE™ Digital Attachment | 2 years |
| 3M™ Littmann CORE™ Digital Stethoscope | 2 years |
*Devices purchased before 6/1/25 are covered under a 2-year warranty.
Note: Accessories such as cases and chestpiece covers are not covered under this warranty.
Warranty eligibility
- Coverage applies only to products purchased directly from Eko or an authorized reseller.
- Coverage is valid only in the United States, Canada, the United Kingdom, EMEA (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland), and other approved markets where Eko products are officially sold.
- The warranty is non-transferable.
This warranty does not cover:
- Damage from accidents, misuse, or neglect resulting from your actions, although we understand that accidents happen and will do what we can to support you.
- Unauthorized repairs or modifications.
- Cosmetic damage (e.g., scratches or dents).
- Wear and tear from normal use.
- Damage from liquid, dirt, or extreme environments.
- Issues caused by unauthorized hardware or software products.
Eko's responsibility
If your product experiences a defect in materials or workmanship during the warranty period, Eko will, at its discretion:
- Repair the product.
- Replace it with a product of equal value and function.
Note: Any repaired or replaced product remains under the original warranty period. CORE™ 500 limited release colors may not be available for warranty replacements due to availability, in which case a replacement will be offered in Black, Silver, Champagne, or the current limited release color.
Extended Warranty Through Extend
Customers can purchase an extended warranty plan through Extend at the time of purchase for additional protection beyond the Eko limited warranty.
Plan details
- Provider: Extend
- Duration: 2 or 3 years
- Coverage includes: Most accidental damage not covered by the Eko Limited Warranty above. For more information and complete terms & conditions, please see the Details & FAQs for the Extend Warranty.
- Eligible products: CORE 500 Digital Stethoscope, Littmann CORE Digital Stethoscope, CORE Digital Attachment (not eligible for parts or accessories)
- How to purchase: The Extend plan is available at checkout on ekohealth.com, or can be purchased up to 30 days after your initial purchase of an eligible product by contacting our support team.
How to file an Extend warranty claim
If you purchased an Extend protection plan, please still submit a warranty through our Claims Portal and a member of our team will verify your warranty eligibility and work with you on a resolution.
How to request warranty service
Eko limited warranty claims
To submit a warranty claim for the CORE 500, CORE attachment, or engraved Littmann CORE purchased directly from Eko Health, please visit our Claim Portal. This is the fastest way for us to review your request and get you a resolution.
If you experience any issues submitting your claim, please contact Eko Support. When reaching out, please include your order number, device serial number, product description, and a summary of the issue so we can help you as quickly as possible.
Non-engraved Littmann CORE™ warranty claims
Contact the 3M™ Littmann® Service Center:
-
Phone: (800) 228-3957
- Press Option 1 for Littmann → Option 2 → Option 1 for Littmann CORE Support
- Email: littmannsoftwaresupport@solventum.com
- Website: Littmann Warranty and Repair Service
FIGS warranty claims
FIGS services the warranty for devices purchased from their website, including their exclusive colors of the CORE 500™ chestpiece and earpiece.
- Phone or text: (424) 500-8209
- Email: File a support request
- Website: wearfigs.com
Legal details
This warranty gives you specific legal rights, which may vary depending on your location. It does not affect any statutory rights you may have under applicable consumer laws.
Eko's liability is limited to the purchase price of the product. We are not responsible for any indirect or consequential damages.