Our return policy
You can return non-engraved Eko devices and accessories bought directly from ekohealth.com within 30 days of the date your order is delivered.
- Free return shipping within the United States
- Refunds issued within 10 business days of receiving your return, to your original payment method
What can't be returned
There are only two exceptions:
- Engraved items, including engraved CORE 300™ diaphragm assemblies. These sales are final.
- Items purchased from Amazon or other resellers. Please contact the seller directly about their return policy.
Good to know
- Non-refundable charges: Shipping fees and engraving services are not refunded.
- Returns from outside the U.S.: You're responsible for return shipping costs.
- Inactive payment method: Refunds can only be issued to the original form of payment. If your original card or account is closed, contact your bank or provider once the refund is released.
- Eko+ membership: If you paired your device with the Eko App and started a trial or membership, downgrade to the Free plan before your trial ends or your next renewal date. You'll keep Eko+ features until then. See Managing your Eko+ membership and the Eko+ Downgrade and Cancellation Policy.
Device broken or not working?
This is handled under warranty, not returns. Email support@ekohelath.com and we'll help troubleshoot. If we can't fix it, we'll help you file a claim. See our Warranty Policy.
Ready to start your return?
Before you return: Having trouble with setup, sound quality, or the app? Most issues can be solved in one session. Join us for a 30-minute live training and Q&A session, or book a one-on-one call with a member of our support team to get the most out your CORE 300™ or CORE 500™.
Still want to return? You'll need:
- The email address used to place your order
- Your order number, which starts with "E" followed by seven digits (e.g. E8675309)