If you purchase a stethoscope and an Eko+ membership, you will need to return the hardware and cancel the membership separately. Follow the below instructions to successfully cancel your order.
Step 1: Return your stethoscope
To start a return for a purchase made through Ekohealth.com, please visit returns.ekohealth.com to generate your RMA number and prepaid shipping label
Your order number is an 8-digit number starting with “E” located in your confirmation email.
Step 2: Cancel your Eko+ membership
If you purchased your Eko+ membership on ekohealth.com, you can log in and manage your membership here.
1. Select “Manage Membership” under Manage Eko+ Membership.
2. Enter the email associated with your order and Eko+ membership.
3. Check your email for the login code and enter the code on the Account Login page.
4. From the Account homepage, select “Manage this subscription” below and to the right of the Eko+ icon, or "Manage subscriptions" in the right panel.
5. From here, select “Cancel subscription” to cancel your Eko+ membership. You will receive an email confirming your cancellation.
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LBL: |
0003175 Rev. 1.0 |
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Date of Issue: |
July 29, 2024 |